Terms & Conditions

Hypnotherapy Mutual Commitment

To get the most out of therapy sessions and the best outcome, commitment is needed from therapist and client. As the client, when you agree to undertake a course of therapy, you also agree to engage with the process, complete any homework that you are given and listen to the download at appropriate times. Please note results may vary from person to person. You agree that the therapist cannot be held responsible should you as the client not follow the advice given.

Therapy Sessions & Fees

Each standard session lasts up to one hour. Agreed fee per session is as stated on the fees page. Fees are payable at time of booking. The exception to this is smoking cessation for which a 50% deposit is required at time of booking. You may pay in advance if you wish. Fees may be subject to change from time to time, but any change will be agreed between us. By undertaking a course of therapy, you accept that I cannot guarantee the therapeutic outcome and fees are payable in consideration of my time and expertise, regardless of the outcome.

Group Relaxation Sessions & Fees

Group relaxation sessions last up to 30 minutes per session, fee per session is as stated on the fees page and is payable at time of booking. Taking part in a relaxation session does not constitute hypnotherapy nor is it a substitute for the hypnotherapy therapeutic process. Fees may be subject to change from time to time and are payable as advertised. You accept that I cannot guarantee the session outcome and fees are payable in consideration of my time and expertise, regardless of the outcome.

Appointments

 You commit to attend the appointments made because

• Your attendance at the appointment is part of your commitment to the on-going therapy.

• If you do not cancel in a reasonable time then you have stopped someone else having that appointment.

Cancellation Policy

Cancellations should be made at least 24 hours ahead of the agreed appointment time by telephone, text or email. If an appointment is cancelled with less notice or you fail to attend then the full session fee will apply. If your session is for smoking cessation and you cancel within 7 calendar days of your appointment your deposit will not be refunded. I reserve the right to cancel an appointment/group session at my sole discretion, however will do so only in the most exceptional circumstances and as much notice as is possible will be given. In this event I will contact you to agree either to issue you a refund or to book you into an alternative session, subject to availability. I cannot accept liability for any financial or other consequences of the cancellation. 

Should you be unable to attend your face to face session due to COVID-19 infection, symptoms, self isolation or increased restrictions you may reschedule/cancel your appointment or convert your face to face session to online (if you feel well enough to attend) without penalty. Please contact your therapist to arrange.

Likewise, should your therapist need to cancel/reschedule your appointment due to COVID-19 infection, symptoms, self isolation or increased restrictions they will contact you as soon as possible to do so. This may be at short notice however every effort will be made to give as much notice as possible. In the event that your therapist feels well enough to do so, they may offer to convert your session from face to face to online.

Arriving Late for an Appointment/Group Session

1:1 Sessions: If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however this may not be possible if there are appointments after yours as these must be honoured. If your session needs to be curtailed due to your late arrival then the session fee remains payable in full.

Group Sessions: If you are late joining an online Group Relaxation session I will endeavour to allow you access to the session as soon as possible at a time likely to cause the least disruption to other attendees. Please enter the session with your microphone on mute to avoid disturbance to other participants. The full session fee remains payable and no refund/part refund will be issued.

Privacy & Confidentiality

I take confidentiality and data security seriously and am registered with the Information Commissioners Office (ICO), registration reference ZA766316. For full details of my GDPR compliant Privacy Policy, please Click Here

Appropriate record keeping is required for your therapy. I keep records for all therapy clients or those who ask for professional advice or services. Only information that is essential to your care will be recorded, in both paper and electronic format. I will protect personal information by reasonable security safeguards against loss or theft, unauthorised access, disclosure, copying, use or modification. At no time will your email address or contact details be sold, or otherwise distributed to any third party.

I never send unsolicited commercial email (SPAM) to any clients using their email address.

Clients shall at no time record sessions (in full or in part) and/or display confidential information on publicly accessible sites, where 100% privacy cannot be guaranteed.

My site uses a tool which collects information on the pages you visit and passes elements of this to search engines to assist them in indexing my site. It also uses cookies.

All client records and information will remain confidential at all times and is used only for the purpose for which it was given. I will only use information about you to continue your care or for purposes where you have given specific permission to use it. Exceptions to this include:

• If you reveal you intend to harm yourself or another person.
• If you reveal that a child is being or is in danger of abuse.
• If I am compelled to reveal information by a court order.
• If you reveal you are a member of a terrorist organisation – this must be reported to the police.
• If you reveal you are laundering money from the sale of drugs – this must be reported to the police.
• In order to ensure continued best practice, I receive regular clinical supervision of my work with clients. During supervision it may be necessary to review your therapy but any reference that could allow you to be identified is removed.

Group sessions: The name you use to join the online Zoom Session will be visible to all participants. This is not something I can control. You may join the session with Video disabled if you choose.

Standards of Behaviour

I undertake to provide therapy for you with respect and not to abuse the trust you put in me. I will use best practice at all times in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging either to me or any other person. You agree not to come to sessions under the influence of alcohol or recreational drugs, except those medications prescribed by your doctor. If you do come to sessions under the influence of alcohol or recreational drugs or demonstrate violent/abusive behaviour, I reserve the right to cancel the session and refuse any further therapy sessions.

Jurisdiction

Elaine Neale and Happy Hypnotherapy are based in the UK and governed by UK jurisdiction.